All while creating an unforgettable human-centered experience (with heart).
If you’re like most businesses...you’re focused on attracting loads of new customers. Meanwhile, your people and processes aren’t able to deliver consistently, with excellence.
That’s where I come in.
Hey...I’m Stephanie!
Fun fact:
Increasing your customer retention rates by just 5% can increase your profits by up to 95%
That means your next business breakthrough doesn’t have to come at the expense of countless hours hustling to get new clients. Instead, it can come from fine-tuning your systems for existing customers so they can feel confident referring you to their trusted friends and colleagues.
Impeccable experiences create buzz.
So do bad ones.
WHAT I DO
I help you create an unforgettable human-centered experience that turns customers into family with a level of service that is unmatched in your industry, fueled by deep connection and a personal touch.
HOW?
We dive deep into your current customer journey, business operations, and team dynamic to determine where the leaks are. Then, I make sure you know exactly what to do next by co-creating a clear, straight-forward, actionable plan forward.
No corners will be cut. No short-cuts will be taken.
I am going to help you stabilize your profits (and free up some time) using intuition, innovation, hard work, and a little creativity.
When done well, creating a strategic and thoughtful client journey will foster trust and a more human experience - for your customers and team members alike.
By applying these principles in your business, you’ll see what’s possible when you do business in a more conscious way (hint: it feels good!).
You don’t have to do “business as usual”. There’s another way, I promise. Consider this your invitation.
You’re a heart-centered visionary, so let me level with you…
Providing a more thoughtful experience for your customers will free you up to do the work you LOVE to do (the reason you started this business to begin with).
It’s the difference between overwhelm and operating inside your zone of genius.
And I’m going to help you get there.
Here’s what you can look forward to when we work together…
Core principles for running a conscious business that will make future decisions much clearer
Greater understanding about WHAT to do in your business, and WHEN to do it
A true collaborative partner - with someone who understands your business and wants to see it succeed as much as you do
Finding new clients that are aligned with you, and your work (and are happy to pay you for it)
Loyal repeat customers who are happy to sing your praises to everyone they know
A dedicated team, eager to amplify your voice and your vision
